Business description

Cx MOMENTS is an AI solution that detects topics in support activity to automatically find and trend customer issues, reasons to contact, bugs, product mentions and much more.

We integrate with many Helpdesk and customer support solutions including Salesforce, Zendesk, Freshdesk, Freshervice, Zoho, Liveperson, Intercom and many more.

Products and services

Customer Support Managers use Cx MOMENTS AI to automatically analyse and categorise customer tickets and better:
- Escalate issues to other teams
- Detect topics for agents training
- Prioritize self-service content

Cx MOMENTS Categorises support tickets 5x better than support agents do. We surface issues with metrics and evidence so that Customer Support Manager can prioritise fixes and improvments.

Value proposition

Cx MOMENTS is the best way to understand your customers problems.

No more week-ends spent reading support tickets or exporting data into Excel. We automatically find and trend customers issues in your Helpdesk so you don't have to. With Cx MOMENTS, Support Managers get their support tickets categorised 5 times better than by their agents, and can better:

- Escalate issues to other teams
- Detect topics for agents training
- Prioritize self-service content

Key partners

• Zendesk
• Freshdesk

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